Explore available ways to reach your dream destination
City Centre
Cancun
6.5
km
Airports
Isla Mujeres (ISJ)
11.0
km
Cancun (CUN)
23.5
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Ocean Views
“Our Star Class Directors Suite had amazing ocean views that made our anniversary feel truly special.” view full review
Delicious Buffets
“The buffet at So Cal was our favorite, offering a wide variety of tasty options for breakfast and dinner that we thoroughly enjoyed.” view full review
Very nice Pool Areas
“Both the adult and children's pool areas were beautifully designed, with ample lounge chairs and inviting swim-up bars to enhance relaxation.” view full review
Exciting Experiences
“We had a blast with the 'Fast Drivers' experience, which allowed us to drag race controlled vehicles—a unique thrill that added excitement to our stay.” view full review
Carretera Federal a Merida-Puerto Juarez Km. 301. 500 Mts.
Bioparque y Albergue Animal Chan Tamam
3.4
km
Punta Sam
Puerto Amada
3.6
km
Salon del Reino de los Testigos de Jehova
3.8
km
Church
Iglesia de Nuestra Senora del Carmen
4.0
km
Calle Vialidad s/n
Asterix
3.9
km
Avenida Tulum
Tulum Avenue
4.8
km
Septimo Dia Adventist Church
4.5
km
Golf Course
Puerto Cancun
4.6
km
Toro Valenzuela Stadium
5.2
km
Park
Parque Urbano Kabah
4.8
km
Square
Las Palapas
5.7
km
Golf Course
Puerto Cancun Golf Course
4.9
km
Cancun Government Palace
5.6
km
Church
Cristo Rey Church
5.6
km
Airport
Ka'Yok' Planetario de Cancun
6.0
km
Stadium
Beto Avila Stadium
7.0
km
Cancun Bullfight ring
6.7
km
Avenida Yaxchilan SM
Casa de Cultura Cancun
6.4
km
Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1
Plaza de Toros Cancun
6.7
km
Church
Parroquia de Cristo Resucitado
7.0
km
Museum
Museo Iconografico de La Carrera Panamericana Cancun
6.8
km
House of Culture
6.9
km
Avenida Puertos 32
Catedral de la Santisima Trinidad
6.9
km
Nearby
Puerto Juárez-Punta Sam Hwy Km 1.5
All Ritmo
570 m
Restaurants
Restaurante Kukulcan
20 m
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience
52%
liked the resort and would come back again
5.2/10
Guest rating
Rooms
5.2
Location
5.2
Service
5.2
Dining
5.6
Guest reviews
5.2/10
based on 5 reviews
7.8
7.8/10 based on 293 reviews
Malcolm
United Kingdom,
January
2025
5.8/10
My stay at the resort was a bit of a mixed bag. While the rooms had a decent setup, the heat was quite unbearable at times, and the staff took too long to respond to our concerns. The location was okay but far from the main attractions. However, I appreciated the variety offered in the dining options, though I wished for some better quality. Overall, it's a hit or miss experience with some aspects needing improvement.
Rooms
5.0
Our room was too hot, even with the ceiling fan on high. Initially, we were given a single queen bed instead of the double we requested, which was frustrating.
Service
6.0
Although the staff tried their best, it took hours for them to spray the room when we had complaints about mosquitoes and mildew. They seemed more attentive to other guests.
Location
5.0
The hotel is about an hour from the airport and isn't the most convenient spot if you're looking to explore Cancun readily.
Dining
6.0
The dining options were decent, but I found the food quality to be mediocre overall.
Facilities
7.0
The resort had nice amenities like the pool, but some areas felt neglected.
Christopher
United Kingdom,
January
2025
5.2/10
I had a mixed experience at the hotel. On one hand, the room was clean, but it felt quite hot, and I had to request maintenance to address the temperature. The service was also a bit slow, especially when dealing with the mosquito issue. On the positive side, the location was fairly convenient, but being an hour from the airport was a bit of a trek. Overall, it was decent, but there are definitely areas for improvement.
Rooms
5.0
While the room was clean, it was initially too hot for comfort, requiring a call to the front desk for help.
Service
5.0
Service was lacking; it took too long for maintenance to address the mosquito problem.
Location
6.0
The hotel is an hour away from the airport, which wasn't ideal, but it was in a quieter area outside the busy hotel zone.
Dining
5.0
Dining options were available, but they weren't impressive and could use more variety.
Facilities
6.0
Facilities were okay, but they felt basic and didn't quite meet the expectations for a resort.
Alison
United Kingdom,
January
2025
5.0/10
My stay at the hotel had its ups and downs. While I enjoyed the spaciousness of the rooms, I had issues with the temperature regulation and the environment felt a bit overwhelming with mosquitoes. The service left something to be desired, as the staff seemed a bit overwhelmed during my stay. Overall, the hotel has potential, but some improvements are definitely needed for a more comfortable experience.
Rooms
5.0
The rooms were spacious, but the temperature was uncomfortably warm, and there were some mosquitoes inside that made things less pleasant.
Service
5.0
Service was not as accommodating as I expected; the staff seemed overwhelmed and it took a while to address my concerns.
Location
5.0
The hotel is located about an hour from the airport and away from the main areas, which was alright but not very convenient.
Dining
6.0
Dining options were alright, but I found the food to be mediocre and wished there were more selections available.
Facilities
5.0
The facilities appeared decent on the surface, but the overall experience could use upgrades, especially in terms of cleanliness and maintenance.
Joshua
United Kingdom,
December
2024
5.0/10
My stay at the hotel had its ups and downs. While the rooms struggled with heat and cleanliness issues, the service was decent, and the staff did their best to address problems. The location was somewhat remote, and the dining choices could use more variety. Overall, it wasn't the most ideal experience, but there were some redeeming aspects.
Rooms
5.0
The room we first received was not what we booked, and it was uncomfortably hot. We had to request maintenance quite late. However, despite the cleanliness issues and presence of bugs, the housekeeping staff did put in a good effort.
Service
6.0
The service was decent, as the staff tried their best to accommodate our needs and respond to complaints, but it took too long for them to address the issues with the bugs.
Location
5.0
The location is a bit out of the way, about an hour from the airport, which may not be convenient for everyone. However, it was peaceful and had some nice surroundings.
Dining
5.0
Dining was mediocre with limited options. I wished there were more selections available to choose from, as the meals didn't particularly stand out.
Facilities
5.0
Facilities were okay, but nothing impressive stood out during my stay. The maintenance issues and overall cleanliness affected my enjoyment.
John
United Kingdom,
October
2024
5.8/10
I had a mixed experience at this hotel. The rooms were spacious with two sink areas, which was great for sharing with a friend. However, there were issues with mosquitoes and a hot room, which made things less comfortable. The service was friendly but they seemed overwhelmed with requests. Overall, the facilities seemed like they could do with some improvements, but it’s decent value for a budget stay.
Rooms
7.0
The rooms were spacious and had two sink areas, which was nice for traveling with a friend. However, it got really hot, and I had to call the front desk for assistance.
Service
6.0
The staff was friendly, but they seemed a bit overwhelmed, especially when I complained about the mosquitoes and the heat in my room. It took a while for them to respond to our requests.
Location
5.0
The hotel is about an hour from the airport and slightly away from the main activity area in Cancun. It was okay but not ideal if you want to be in the heart of the action.
Dining
6.0
The dining options had a decent variety, but overall, the food was mediocre and could have offered more selections.
Facilities
5.0
The facilities could use a bit of updating, as there were noticeable cleanliness issues like mildew in the rooms.
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